HOTEL SUPERVISOR

Boomtown Careers

Boomtown Casino Hotel Careers

Boomtown is Hiring Team Members!

We are looking for ambitious and qualified candidates for all departments who know what great customer service is all about!

Thank you for considering Boomtown Casino Hotel for employment! View our job openings and apply using our Online Employment Application.

If you would like to also submit a resume, please email it to Human.Resources@BTReno.com.

PHOTO BTR

HOTEL SUPERVISOR

Best Western Plus Boomtown Casino & Hotel is now seeking a Hotel Supervisor to join our team!

As Hotel Supervisor, you will

  • Assist the Hotel Manager with the overall operations of the Front Desk, Reservations, Valet and Laundry including hiring, training, scheduling, evaluating, and coaching staff
  • Resolve guest complaints and ensure guest satisfaction by answering all calls and/or returning all guest calls in a timely manner
  • Work closely with other departments such as Marketing, VIP Services, Group Sales, Guest Safety, & Accounting
  • Lead by example at all times and provide the highest level of customer service to all internal and external guests, vendors and clients
  • Maintain efficient, timely, and effective communication within your department at all times
  • Perform other duties that may be assigned

Qualifications:

  • At least one year front desk experience is required
  • Previous supervisory experience strongly preferred
  • Previous customer service experience is a must.
  • Strong communication skills
  • Strong attention to detail required
  • Must be capable of working in a fast paced environment with multiple interruptions
  • Must be able to obtain and maintain a Nevada Gaming card.

Benefits:

We offer a very competitive benefit package including health, dental, vision, life, STD, supplemental insurances, PTO, food, gas, and property outlet discounts, discounts at Cabela's, free concert tickets, and lots of free fun activities for team members and their families, just to name a few.

Job Type: Full-time

Boomtown Casino Hotel