Employee Recognition

Employees of the Year

It’s the greatest honor an employee can achieve at Boomtown Reno. It’s where one deserving front-line employee from each Pinnacle Entertainment property will fly to Las Vegas and personally meet Pinnacle Entertainment Chairman and CEO Dan Lee. There are some phenomenal rewards involved too. It brings a whole new meaning to our philosophy of And Then Some.

Employees of the Month

You can’t be the Employee of the Year until you become the Employee of the Month. Just as it sounds, Boomtown Reno will select one employee every month for this honor. The front-of-house or back-of-house employee will be chosen by a selection committee comprised of senior management. The nominated candidates are judged on their work performance, with heavy consideration given to guest letters, comment cards and previous recognition. It’s the best of the best.

Leaders of the Quarter

Employee recognition should extend to every level of employee, and Boomtown Reno takes great pride in the quality of its management. That’s why employees have the ability to nominate their supervisor or manager for their extraordinary leadership and hard work. It’s a way for employees to show how much they appreciate them too. Each Pinnacle property will choose up to three supervisors and one manager every quarter for this prestigious honor.

Service Star Employees

Pinnacle Entertainment currently manages a mystery shopper program that allows the company to evaluate the guest service skills of its employees. Employees never know when the shoppers will visit, and the shoppers evaluate Boomtown Reno over several days. After a mystery shop is complete, the property recognizes several Service Star Employees for their extraordinary guest service during the shopping period.

“And Then Some” Program

Boomtown Reno employees have the unique opportunity to honor their fellow coworkers through the “And Then Some” Recognition Program. If employees perform an And Then Some act that illustrates our Six Core Service Standards, employees can nominate him or her in Human Resources. Up to three “And Then Some” experts are chosen every month and their extraordinary stories are printed in our employee magazine.