POSITION SUMMARY
Supervise and coordinate activities of team members in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in casino/hotel. Handle service complaints.
JOB DUTIES AND RESPONSIBILITIES:
– Provides superior guest service, positively effects interactions with external and internal guests and has the resiliency to deal with difficult guests in all types of business conditions.
– Resolve customer or employee complaints.
– Monitor game operations to ensure that house rules are followed, that state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
– Report customer-related incidents occurring in gaming areas to supervisors.
– Explain and interpret house rules, such as game rules or betting limits, for patrons.
– Greet customers and ask about the quality of service they are receiving.
– Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
– Observe gamblers’ behavior for signs of cheating, such as marking, switching, or counting cards, and notify Guest Safety staff of suspected cheating.
– Perform paperwork required for monetary transactions.
– Evaluate workers’ performance and prepare written performance evaluations.
– Monitor stations and games and move dealers from game to game to ensure adequate staffing.
– Establish and maintain banks and table limits for each game.
– Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
– Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
– Determine how many gaming tables to open each day and schedule staff accordingly.
– Records, issues receipts for, and pay off bets.
– Provide fire protection or first-aid assistance when necessary.
– Interview, hire, or train new team members.
– Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
– Direct team members compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
– Establish policies on types of gambling offered, odds, or extension of credit.
– Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
– Comply with the Nevada gaming regulations and ability to perform all duties in accordance with departmental and policies, practices and procedures, Nevada gaming regulations and statutes.
– These and other duties as assigned.
BENEFITS
FREE EMPLOYEE MEAL PER SHIFT!
We offer a very competitive benefits package including health, dental, vision, life and PTO, Best Western hotel discounts, property outlet discounts, 50 cents off the gallon at our Chevron, free concert tickets, lots of free fun activities for team members and their families, just to name a few.